Lost in the Crowd at Work

I've been working at this bookstore for over a year now, and I used to love it. The smell of old books, helping people find that perfect read, it was magical. But lately, I feel lost here. Not just because sales are down or the store is shrinking, but because there's a new shift manager who seems more concerned with efficiency than customer service. It feels like the heart of this place is being squeezed out for numbers. Today, as I helped my last customer find 'To Kill a Mockingbird,' something inside me broke. I was just handing over the book when all I could think was, 'Is this what I want?' Everyone else seems so busy or stressed, but no one talks about it. Do others feel like I do? Am I being too dramatic for worrying about losing the essence of a place that once made my days worthwhile? How can I reconcile my love for books with the reality of running a business?