...Sometimes I Daydream Too Much While Working...

So uh...this may seem silly but it's been driving me a bit nuts at work lately. You know how we're always trying to upsell customers and make their day brighter? Well, I've started getting so into my own head that I forget about all of that sometimes. Like last week, this guy came in for his usual latte and I could see he was having one of those days... you know, rushed and frustrated. And instead of making it quick or trying to cheer him up with a free pastry like they do on TV commercials...I just... stared at him for what felt like forever. I kept thinking about how maybe we'd get into some deep conversation if only he would talk to me first. It was like a whole episode of Friends played out in my mind while he waited for his drink. Of course, the next thing I knew, he had his latte and walked out looking even more stressed than before... So yeah, I kinda need to get better at being present on the job or else people are gonna think something's really wrong with me. But hey, who said working in a coffee shop was all that different from acting in a sitcom anyway?...